Privacy Policy

PRIVACY NOTICE

Last Updated: June 2026

This Privacy Notice explains how Carebuz ("we", "us", "our") collects, uses, stores and protects personal information when you use our website, contact us, or use our services.

The term "Carebuz" refers to AJANA Ltd, Company Registration Number 06217671.

Personal information means any information relating to an identified or identifiable individual.

Providing certain personal information may be necessary for us to provide our services. Where this is the case, we will inform you and explain the consequences of not providing the information.

INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

• personal identification and contact details, including name, email address, postal address and telephone number;

• information you provide when communicating with us by telephone, email, website forms or other methods;

• information from social media interactions where you engage with our social media accounts;

• technical information relating to your use of our website, including IP address, browser type, device information and website usage data;

• information collected through cookies and similar technologies as described in our Cookie Policy;

• any additional information you choose to provide to us voluntarily.

HOW WE USE YOUR PERSONAL INFORMATION

We only process personal information where we have a lawful basis for doing so.

We may process your personal information:

• to respond to enquiries and communications;

• to provide and manage our services;

• to administer our relationship with you;

• to allow you to use features available through our website;

• to improve, develop and monitor our services;

• to analyse website performance and user experience;

• to investigate and resolve complaints;

• to comply with legal and regulatory obligations;

• to establish, exercise or defend legal claims.

LAWFUL BASES FOR PROCESSING

We process personal information on one or more of the following lawful bases:

• where processing is necessary for the performance of a contract with you;

• where processing is necessary to comply with a legal obligation;

• where you have given your consent;

• where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

SHARING YOUR INFORMATION

We may share your personal information with:

• service providers and suppliers who assist us in delivering our services;

• professional advisers, including legal, regulatory and compliance advisers where necessary;

• public authorities, regulators, law enforcement agencies or courts where required by law;

• third parties where you have provided your consent.

All third parties processing personal information on our behalf are required to keep it secure and process it only in accordance with our instructions.

We do not sell, rent or otherwise make personal information commercially available to third parties.

INTERNATIONAL TRANSFERS

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

RETENTION OF INFORMATION

We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.

The length of time we retain information depends on the nature of the information and the purpose for which it is processed.

When personal information is no longer required, it will be securely deleted or anonymised.

COOKIES

Our website uses cookies and similar technologies to improve website functionality, analyse website usage and enhance user experience.

Further information about the cookies we use and the choices available to you can be found in our Cookie Policy.

SECURITY

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

DATA BREACHES

We maintain procedures for identifying, investigating and managing personal data breaches.

Where required by law, we will notify affected individuals and relevant regulatory authorities.

YOUR RIGHTS

Subject to applicable law, you may have the following rights:

• Right to be informed about how your personal information is used;

• Right of access to your personal information;

• Right to rectification of inaccurate or incomplete information;

• Right to erasure in certain circumstances;

• Right to restrict processing in certain circumstances;

• Right to data portability;

• Right to object to processing in certain circumstances;

• Rights relating to automated decision-making and profiling, where applicable;

• Right to withdraw consent at any time where processing is based on consent.

To exercise any of your rights, please contact us using the details below.

DATA PROTECTION COMPLAINTS

If you have concerns about how we process your personal information, please contact us in the first instance.

We will investigate and respond to complaints in accordance with applicable data protection legislation.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your personal information has been handled unlawfully.

CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes in legal, regulatory or operational requirements.

Any updates will be published on this page and will take effect from the date of publication.

CONTACT US

If you have any questions about this Privacy Notice or our handling of personal information, please contact:

Carebuz (AJANA Ltd)

Email: support@carebuz.com

[INSERT REGISTERED OFFICE ADDRESS]

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